The groups tab will show which group the attendee has been allocated to. The groups can be set up in Settings, please see the ‘Group Type’ article for more information on creating them.
Editing a group or sub-group
An attendees group and sub-group can be edited by clicking on the edit button. Depending on the settings, there is an option for both the group and the sub-group to be printed on the ticket and badge. This means that if you have selected this setting (please see article ‘Tickets and Badges) you would need to re-print the attendee's tickets and badge if these had already been printed.
When clicking on the sub-group options, the number of attendees who are accepted or reserved will be shown. This will help you to ensure you have evenly sized groups. If the correct sub-group is not showing, check you have selected the correct group above.
If you move an attendee to a group or sub-group that is already full, a warning message will appear. As an administrator, you can override this warning message and complete the change.
Why edit the groups or sub-groups?
Some reasons why you might need to change an attendees group or sub-group include:
If they want to be with friends who are in a different group or sub-group
They are in a different year group at school than their age. Therefore their group or sub-group might need to be changed to allow them to access the event
The parent or guardian clicked the wrong button on the attendee application form
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