Why wont SignMeUp accept a DBS on the update service?

If a volunteer reports that SignMeUp will not accept their DBS as registered on the update service there couple be a couple of reasons:

• In most cases it is because the DBS is not registered on the update service and the volunteer is mistaken in thinking it is. This is likely to become more of an issue as the DBS has changed the way volunteer DBS certificates are held on the update service and from 2025 users now have to log in to the update service and reactivate their volunteer subscription, whereas before it rolled over automatically.  A volunteer can check if there certificate is registered on the update service by logging in here to see their records: https://secure.crbonline.gov.uk/crsc/subscriber
• Details on the certificate do not match the details provided in SignMeUp.  If the name, surname or date or birth differ in SignMeUp to what is on the DBS certificate then the update service will say that they hold no record of this certificate. Check the name and date of birth the volunteer has provided against what is show on the DBS certificate.  If they match then the issue is most likely to be that the certificate is actually not registered.
• In some circumstances the update service is unavailable due to maintenance and therefore a certificate cannot be checked at that time.