How do I make corrections in a volunteers DBS form?

When a volunteer registers for a role in your organisation which you have set to require a DBS check (and they are over 16 years old), SignMeUp will ask them to complete a DBS check.  If they have an existing check they can add the details to their application form, but if they don't they will be prompted to complete the form after submitting their volunteer application.

Until they have submitted this form only they can edit it.  If they realise they have made an error, or missed information, and have not yet submitted the form, they need to log into SignMeUp and go to 'My Events' which can be found in the top right hand corner of the webpage.  The will then be able to find the DBS check link in the event they are volunteering for.  This link is only visible while the form is being completed.  Once they have finished the form and submitted it to your organisation for checking they are no longer able to edit the form.  As an admin you can see if the form is still editable by the volunteer as the status of the check will be 'awaiting volunteer information' 

Once the volunteer has submitted the form, the only way to make changes is by an organisation admin who has DBS permissions.  You will need to navigate to the DBS check area for the volunteer (this can be done through the DBS check button on the navigation bar, or through the volunteers application form) and then click on the eye icon next to the check (the status should now be 'awaiting admin approval' or 'awaiting document check').  

Clicking on this will take you into the completed form.  

Use the previous button to navigate back to the section where the information is missing or incorrect and make the necessary changes.  You will need to re-submit the form after you have made the changes.  The document check and submission for processing can then be carried out as usual.