Automated Emails

Created by Alex Griffiths, Modified on Wed, 31 Jan at 9:19 AM by Alex Griffiths

SignMeUp will automatically send out different emails to different groups at different times. There are pre-set, but editable emails, within the automated email section of the organisation set-up. You are also able to create your own bulk emails. More details on how to do this are contained within the 'Navigation Bar' folder in 'Event Management'.

Buttons

Button	Description
	Allows the pre-set email text to be edited
	Allows the email to be previewed
	Allows a test email to be sent to a specified email address.
	(This button is within the create email section). Add ‘email token’ to text. Allows you to personalise the email template to include details such as the event name, organisation name, user name. In the previews they will appear in square brackets, e.g [EVENT_NAME], but will be replaced with event/user specific information when the email is sent

Types of pre-set emails

Application invitation - these emails can be sent to attendees and volunteers who came to the previous event. They invite them to register to attend or volunteer again.

Application received - these emails are sent to an attendee or volunteer once their application has been submitted and SignMeUp has received it.

Application accepted - these emails are sent to attendees and volunteers once their application has been accepted. If your organisation is set to auto-accept attendee applications this email will be sent immediately after the application received email, assuming there is space in the desired group.

Attendee application waitlisted - this email will be sent to attendees if they have been placed onto a waitlist due to the group they have applied for being full.

Editing pre-set emails

By pressing on the edit button you can make edits to the pre-set email. The pre-set text is simple and generic - you will probably want to expand on the basic information given and make it more specific to your organisation.

You will be unable to change the group of users the email will be sent to or the subject of the email but you can edit the image used as the header of the email and you can edit the text. The text within the square brackets (email token) needs to remain in its original form to enable the user/volunteer/attendee names to be inserted correctly. If you wish to use a different email token (such as the event name, organisation name or user name) then you can insert this by pressing on the email token button.

Previewing and sending test emails

Once you have edited the pre-set emails you may want to view how it will look once it is sent. You can choose to see a preview by clicking on the preview icon or to send a test email to a specified email address by clicking on the send test email button. In each of these views the name of the user/volunteer/attendee will not be inserted but instead will remain as the text in square brackets, e.g. [user_first_name].